Demand-first self-help guide
Still Getting Marketing Texts After Replying STOP?
What to preserve when a recognizable sender continues marketing texts after an opt-out request, and when not to reply.
General educational information only. This page does not determine that a violation occurred, replace advice from a qualified attorney, or promise a response, settlement, or court result.
Short answer
What matters most
A clear opt-out request and later marketing messages from the same identifiable sender can be important evidence. Preserve the entire chronology, because the exact wording, sender identity, timing, confirmation message, later contacts, consent history, and exceptions can affect the analysis.
Manual process
What to do
Decide whether replying is safe
For a recognizable company or program you joined, follow the stated opt-out method. For an obvious phishing or wrong-number scam, replying may merely confirm that your number is active; report and block it instead.
Capture the opt-out
Save the full thread showing your STOP or other unambiguous request, its timestamp, and any automated confirmation.
Document later messages
Record every later marketing text without deleting the earlier context. Distinguish a final opt-out confirmation from a new solicitation.
Confirm whether it is the same sender
Compare the brand, campaign, URL, offer, callback number, short code, and destination—not only the displayed sending number.
Request resolution
When a reachable business is identifiable, send an evidence-backed demand describing the opt-out and later contacts before considering filing.
Important limits
Do not skip these cautions
- A STOP reply is not a universal requirement for every possible claim, and it does not make every later message unlawful.
- Do not click suspicious links to identify a sender or unsubscribe from an apparent scam.
Primary and reported sources
Verify the rules and examples
Demand first
Return to the complete process
See how this step fits into evidence preservation, business identification, a documented resolution demand, negotiation, and filing only as a final escalation.